1. Return and Exchange Time Limit
We accept returns or exchanges within 14 days of receiving the merchandise. The 14-day return period starts from the date you receive the merchandise.
2. Return and Exchange Conditions
- The merchandise must be new, unworn, unwashed, with original tags and packaging intact.
- The merchandise must not be damaged or stained.
- For returns due to quality issues or if we sent the wrong merchandise, we will cover the shipping costs; in other cases, the return shipping costs must be paid by the customer.
3. How do I apply for a return or exchange?
- Please contact our customer service team first (via email {{storeConfig.service_email}} or live chat) to let us know about your return or exchange request.
- We will provide you with the detailed return/exchange process and address information.
- Please package the returned item securely and include the original order number so that we can process your return request as quickly as possible.
4. Refunds
- Once we receive the returned item and confirm that it is eligible for return, we will process the refund within 7 business days .
- Refunds will be made to your original payment method account, and the refund time may be affected by your payment method and bank processing time.
- Please note that return shipping costs are not refundable (unless the return is due to product quality issues or our error).
5. Exchanges
- If you would like to exchange an item, please let us know the size or style you would like to exchange when you request a return.
- If the size or style of the item is in stock, we will arrange an exchange for you; if the item is out of stock, we will provide you with a full refund or other options.
We are committed to providing you with a great shopping experience. If you have any questions about our return policy, please feel free to contact us. Thank you for choosing ClickNutri, we look forward to providing you with more fashion and comfort!
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